Different economic cycles require different approach to the business itself. Many industries experience in recent years situations when there is not possible to compete only with price and cost cutting anymore. To increase sales and earn customer loyalty they have to provide better and faster customer service and have to be able to flexible react to the situation on the market. Product, service and their variants change rapidly and to ensure customer satisfaction more and more effort is neccessary.
Customer Relationship Management (CRM) in general is the model to establish, manage and grow relationship with the customers. It uses technology to organize, automate and synchronize sales, customer service and marketing. CRM supports tracking customer attributes, relationships, and interactions with the company.
Primary reason to implement CRM system is to better support your CRM or customer experience business processes that focus on the customer. From business perspective it supports functions related (but not limited) to sales, service, marketing, and e-commerce.
CONSIT, s. r. o. offers you services in implementation, support or development of your CRM solution in following areas: